Hi! I'm Hope.
I'm a product design leader based in the NYC area, currently a Design Director at New York Life, where I lead design across a suite of AI-powered coaching and client-engagement tools for financial professionals. My work spans insight-driven platforms that help teams surface opportunities and act with confidence through generative AI, and adaptive, conversational, multimodal coaching experiences that let agents practice real conversations with an AI coach and get feedback shaped by the company's own coaching approach.
I enjoy bringing clarity to complex problems through design, and I'm passionate about creating intuitive, highly usable experiences that put people first.
I enjoy bringing clarity to complex problems through design, and I'm passionate about creating intuitive, highly usable experiences that put people first.
I've had the privilege of working with and leading hybrid, distributed teams at organizations including HubSpot, American Express, W. W. Norton, John Wiley & Sons, and Columbia University. That experience shaped a path that's taken me from design in educational publishing into product design and strategic design leadership. Along the way, I've focused on systems-level thinking and building net-new capabilities from ambiguity inside complex, established organizations. As a designer and leader, I'm passionate about challenging myself to continually grow while sharing knowledge, mentoring new designers, and staying involved with the design community.
I love working with teams who value open collaboration, space for curiosity, and strategic thinking. With deep experience across the full design process—from discovery to launch—I’m most passionate about tackling strategic projects that drive results. My goal is always to create products that are both impactful and meaningful.